04-12-2020 13:45 - last edited on 08-20-2020 19:37 by MatthewFitbit
04-12-2020 13:45 - last edited on 08-20-2020 19:37 by MatthewFitbit
My battery died; I tried charging and it charged halfway and completely shut off. Now the screen is blank and it won't respond to charging or anything. I think it's dead.
Moderator edit: Subject for clarity
04-20-2020 15:47
04-20-2020 15:47
Hi @AAFBAltaHR, welcome to the Community Forums! Sorry for the delay in responding your post.
Thanks for bringing this to our attention. I'd like to share with you that our Technical Customer Support team informed me that they already provided you assistance with the battery issue you experienced with your Alta HR device, therefore, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.
I'll be around if you need anything else.