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Alta HR not charging

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‎06-21-2020 03:54 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎06-21-2020 03:54 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

I received my low battery warning so I plugged it in as usual but the battery symbol didn't come on. I have cleaned contacts both on the device and the charger but the results are the same. Not charging. Has this happened to you? Were you able to get the device to charge?

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5 REPLIES 5

‎06-21-2020 16:44

‎06-21-2020 16:44

Mine did the same thing a few weeks ago & it won't do a thing. I've been reading several people have had issues. I wonder if the will recall them?

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‎06-21-2020 17:12

‎06-21-2020 17:12

Mine will say fully charged then I check back later the battery is fully drained. I also am not keeping sync on

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‎06-22-2020 08:17

In response to NicholaC

‎06-22-2020 08:17

Is all day sync an issue then?  Should I turn that off since it’s not syncing anyway?

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‎06-23-2020 08:48

In response to Achristy

‎06-23-2020 08:48

Thank you for the heads up. Let hope that we hear something soon.

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‎06-24-2020 03:47

‎06-24-2020 03:47

I called customer service. They instructed me to try charging the device again and to press the button on the charger three times. This time it worked and it is currently charging.

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