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Alta HR not holding charge

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‎04-21-2020 14:05 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-21-2020 14:05 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Last night, I noticed that the green light on the bottom of my Fitbit was on and extremely bright. This morning, I woke up, and it was dead. I charged it all morning, and then took it off the charger. The full battery symbol appeared. I went on my way, and then in the middle of a run, I tapped it to check the time and nothing displayed. I got home and tried to sync, and nothing happened. I plugged it in and it was fully dead - the battery with the exclamation point appeared. As it charged, I noticed that it got extremely hot. When I take it off the charger, the battery drains immediately. I have tried restarting it multiple times by plugging it into my computer and pressing the button on the charger three times. When I do that, the Fitbit symbol appears and the version number appears, but nothing changes.

 

Moderator edit: Subject for clarity 

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‎05-13-2020 19:39

‎05-13-2020 19:39

Hi @nicolewelsh, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for all the details that were shared, your effort trying some troubleshooting steps is appreciated. Our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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