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Alta HR not registering my walks and won't sync

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‎07-07-2020 06:27 - last edited on ‎02-08-2021 06:36 by Moderator Alum

‎07-07-2020 06:27 - last edited on ‎02-08-2021 06:36 by Moderator Alum

My alta hr has been iffyyy with working since ive baught it. Occasionally ill have issues in dirrerent departments not working for a few days then it magically starts working. This time im having issues with tracking my workouts. Today i did 10 minutes jogging , 30 minutes hiit and i went for a 30-45minute walk.  The app only shows that ive jogged and did arobotic for the first two workouts. It never logged my walk and ive went to restarting everything multiple times to get it to load. It counted the steps  "9856" just didnt count it as a workout. It also wouldnt log my walks the last two days as an activity for workout.  Ive also been experiencing issues with fit bit syncing to my phone to update the app since the newest update. Maybe its time for a different tracker or maybe its the app i

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 06:38 - last edited on ‎08-26-2024 04:00 by Fitbit Moderator

‎02-08-2021 06:38 - last edited on ‎08-26-2024 04:00 by Fitbit Moderator

Hey @Blatour, good to see you around.

I appreciate all the information provided. Upon checking with our support team, I was told that a case was recently created on your behalf. I recommend waiting for our support reply, I know they will be glad to help you out and provide you with a solution.

Keep the stepping up!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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