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Alta HR not responding to taps or movement

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‎11-03-2020 22:46

‎11-03-2020 22:46

Hi - my Alta HR has stopped responding to taps or movement so I can no longer tell the time or see my steps. It is fully charged, the green lights on the back are working, and it seems to be counting my steps according to the app. The screen also works as I see the battery when plugged in. I have tried resetting it. Any advice? Thanks! 

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‎12-21-2020 17:06

‎12-21-2020 17:06

Hi!

I’m in the same boat.  Nothing appearing by one face of Fitbit.  Green lights blinking in back.  Recording everything on the app and is taking a charge. We’re you able to get a solution?  Much obliged.

 

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‎12-21-2020 18:51

‎12-21-2020 18:51

That happened to mine when it is about to die try plugging it I’m overnight because if it is an onldef model it will start to take longer to charge. Hope it helps.

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‎12-21-2020 18:52

In response to MadPoodle16

‎12-21-2020 18:52

That happened to mine when it is about to die try plugging it I’m overnight because if it is an onldef model it will start to take longer to charge. Hope it helps.

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‎12-21-2020 18:57

In response to MadPoodle16

‎12-21-2020 18:57

So I figured that the most likely reason for it malfunctioning was water on the inside. So I left it to run the battery flat and let it dry out with no power for about 5-6 days. (We have a really dry climate here so that is plenty dry.) Then I charged and reset it. Haven’t had problems since.
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