Alta HR not tracking sleep stages.

[eawinnyc]

I’ve read other posts. I too am not getting consistent readings of sleep stages. Yes the band is set properly on my wrist. Yes the HR is charged. Yes my heart rate tracks all night. Given everything I’ve read, could it be that Fitbit is having a software problem?  Any thoughts?  Any suggestions? 

[Westchesterwalk]

I have switched to the Inspire HR and so far (okay, one week) it’s working. But I don’t blame you for giving up on Fitbit. It’s been frustrating.

Sent from my iPhone

[stevedabronx]

The Oura ring is the best sleep tracker..check it out

[TaraKM]

My original Fitbit Alta HR worked 8 months, I received a new one after the heart rate monitor went bad and caused the display to go out.  My newer Fitbit HR worked for 1.5 months, but quit tracking sleep stages about two weeks ago when it appears hundreds of other users started having their issue.  This is clearly a software issue.  

[Marmasicklebaby]

It seems that users of the Charge 3 are also experiencing this problem quite widely so I’m fairly confident it’s a FitBit problem but be patient as they’re onto it and will hopefully resolve it soon. I have had no sleep stages recorded for the last two nights and shorter sleeps, or naps, are not registering.

[KTMoye]

I have been completely happy with my Apple watch. Got tired of waiting for Fitbit to correct the problem.

[Tresah]

I've restarted my Fitbit several times. I'm able to get other data (steps) but not anything hr related

[Marmasicklebaby]

Hi, I had the same problem for about a week. After trying lots of solutions I found updating the app worked.

[Westchesterwalk]

For what it’s worth, I gave up on the Alta and started using the Inspire. So far it is much more reliable — I get sleep data most of the time. Not all, but better. That’s three months now. We’ll see.

Sent from my iPhone

[Cearll]

I gave up on the Alta HR too. Purchased the Alta Versa and extremely happy with it. Tracks everything very well, especially sleep.

[JM914]

Yes I switched to Inspire and am also pleased.  Sometimes it doesn’t track whole night but that is rare and could be attributed to my Fitbit not being tight enough on my wrist.

[CDT59]

Since 3/2 my Fitbit is no longer giving me details about my sleep. I’ve done nothing different, am wearing it as I always have and have restarted it correctly. Why am I no longer receiving details?

[kgabelsb]

There was an Android app update on 3/2.  My phone installed the update on 3/6 and I didn't get sleep scores that day or 3/7.  I charged my Fitbit Inspire yesterday and let it charge to the smiley face completion and got a sleep score today (last night).  I have been having good luck with the Inspire since around January 20.  One Inspire user noted that she didn't get sleep scores if she let the battery get below 50% and mine was getting a score at 46% but not 42% so now I try to recharge when the battery gets to around 50%.  I definitely think that the Android app update may cause issues but at least for today, I did get a sleep score.

[CDT59]

Thank you very much. I have an IPhone so not sure the same solution will work, and I have charged it to full and reset it but will try again. Really frustrating; and if it doesn’t work I probably won’t buy another Fitbit. Thanks for answering though!

Moderator Edit: Personal info removed

[kgabelsb]

You might want to check your iPhone store and see if there has been a recent update to the app.

[CDT59]

Great idea! Just updated it through the App Store and will reset and charge it again and see what happens tonight.

CDT59

[stevedabronx]

I find that resetting the Fitbit 3 times over a 10 minute span works.
Most of the time...

[Westchesterwalk]

Report this to Fitbit if you haven’t already. I am having better luck with the Inspire; gave up on Alta.

Sent from my iPhone

[JM914]

Sent from my iPhone

[kgabelsb]

I only got the one sleep score on 3/8 after the app update.  No sleep score 3/9 or 3/10.  I'm calling Fitbit today.  I will also try the 3 times restart ...

[CDT59]

Yes thanks! I called this morning and am trying to Re-sync my account. They were very nice. We’ll see what happens tonight.

Moderator Edit: Personal info removed