help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not working and will not be replaced

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2020 04:42 - last edited on ‎01-09-2021 08:05 by Fitbit Moderator

‎10-28-2020 04:42 - last edited on ‎01-09-2021 08:05 by Fitbit Moderator

My Alta HR was replaced by Fitbit in Aug 2019, after it failed,, with what I assume was a NEW replacement, but it has failed again.  It keeps switching off and needs to be re-set to restart.  FItbt accept there is a problems but say that it's now outside it's 12month warrenty period  and will only offer a 30% discount on a new watch.

 

I expect any item to last! In particular a watch, and certainly for more than 15 months.  To expect a person to buy a new device every 2 years is a down right disgrace.

 

Has anyone else experienced similar poor customer service 

 

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
1 REPLY 1

‎01-09-2021 08:00

‎01-09-2021 08:00

Hello @FMS1 Welcome to the Community Forums! Thank you for the information you provided. 

 

Your feedback and comments regarding our services and products are very appreciated @FMS1

 

I was told by our support team that you contacted them. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions or feedback to provide. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes