Alta HR not working / display won't turn on

[poornima]

Last night my fitbit alta HR just died. I had it fully charged up , I went to look at the steps and it was just completely dead. I tried plugging it into the charger and it didn't vibrate like it usually does. I left it there for a while and nothing happened. I tried restarting it by hitting the reset button 3 times within 8 seconds, multiple times, and I don't even get a vibration. I tried hooking it up to my computer directly and nothing happened. Tried resetting it again. Nothing. Still nothing. I've had this Fitbit for about a year and I'm very disappointed that it's no longer working. I don't know what else to do! Please help!

Moderator edit: subject for clarity

[Tmmarigold]

I am having the same issue today as well. Yesterday the LED light would not shut off and were draining the battery. There has been issues for the better part of 2 weeks now. I would say since the last iOS update.  Very disappointing, it was been working wonderfully until now

[Kld2281]

  Hello, I am having the same issue with my Fitbit.  The Alta hr, which I have had for a year, turned off and will not turn back on.  It has been doing this for over 6 months & I have reached out before, on these forums with no solution.  In the past, the Fitbit would normally come back on, after a few days of consistently resetting/charging/trying anything, to get it back on, however this time, it will not even turn on.  I have tried every single suggestion in the troubleshooting guide & nothing will turn on the Fitbit.  The battery was fully charged when it turned off.  Now, when on the charger, there is no vibration to show that it is charging & no battery light to show that it is charging. 

[NYtoPA]

I finally gave up. It was obviously a defect in the product because so many people had the same issue. They wouldn’t replace it since I was a few weeks past the warranty. I see that they don’t even make the same model anymore. Gee, I wonder why. I ended up buying a Charge model, which is now just over one year old. If it goes wonky, I am done with Fitbit, but so far, so good.

God is good . . .all the time!

[NerdGirl97]

My Alta HR is now acting up. I suspect it won't be long before my alta is dead completely. About every other day I have to reset my device. If the battery gets below 50% the screen will not work. I've had several times where I get to 10,000 steps and in the middle of the fireworks. My alta will shutdown.The monitor will just go black, everything just stops. sometimes when I wake up in the morning it will just be dead and I will have to reset it. When I first got my alta to get a full charge took no longer than 30 mins, now I don't even get a full charge after several hours of charging. I have never had to reset my alta and now I'm resetting my alta several times a day or once every few days. This is very frustrating. Are all year old Fitbits suffering from the same device failure of after a year of use they just stop working? I know that devices are not built like they once were, but to wear out just past 1 year outside of warranty is suspicious.  

[Kld2281]

My previous fitbits lasted much longer than one year.  I’m so disappointed.  I surely won’t spend a couple hundred dollars (between replacement bands, chargers & the actual device) on another Fitbit.  I know quite a few people who have had the same issue.  

[Tmmarigold]

So I spoke to FitBit Support yesterday.  Apparently it is a hardware issues and it would be more expensive to repair than buy a new one with the discount they offered.   🤔  it was working fine 2 weeks ago.  They have replaced the Alta HR with a new model, and it looks like all my wristbands won't fit the new model.  Quite disappointing.  Might be time to look at an Apple Watch. 

[Kld2281]

How did you get ahold of support?  This is the only way I have been able to get anyone & it’s really not working.  I am replacing 3 fitbits, so I guess we will move on to Apple watches too.  What a disappointment.  😕

[Tmmarigold]

I actually did an online chat with them . Didn’t have to wait very long and it was quite efficient. Not the results I was hoping for but bit was fast & easy