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Alta HR rebooting several times

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‎03-08-2020 08:38 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-08-2020 08:38 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

My Alta HR, which is not even 2 years old yet, keeps shutting off.  It is fully charged. I have restarted multiple times but it will only stay on for a little bit than shuts off again. Has anyone had the same issue and gotten it resolved. 

 

Moderator edit: Subject for clarity 

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‎03-09-2020 12:13

‎03-09-2020 12:13

Hi @ShannonJones, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Alta HR isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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