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Alta HR recording odd sleep time

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‎03-03-2020 06:47 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-03-2020 06:47 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I just noticed that my Fitbit has been recording an odd time frame for my sleep, for months! Unless somehow it re-synced and then changed all the times? For example, last night I went to bed around 10:05pm. Woke up around 6:00am. Fitbit app says 2:04pm -10:04pm. It also said I had been active for 90 minutes! What is going on?

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‎03-03-2020 11:06

‎03-03-2020 11:06

This just happened to me for the first time last night. It says I went to bed at 8pm when I was still at work!  Then I tried to edit the sleep log and after I entered my correct bedtime and hit save it changed it to I’d gone to bed at 6:39pm and woke up at 3:30am. I ended up just deleting the log. I checked my time zone settings for the phone and Fitbit and everything is correct. Not sure what’s going on. 

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‎03-05-2020 22:02

‎03-05-2020 22:02

Mine did this too last week.  And it backed all the won’t tines for I the.  I restarted the device though and it worked.  Plug it in to the charger and push the button on the charger three times.

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‎03-06-2020 05:46

‎03-06-2020 05:46

I ended up contacting Fitbit support. I had been resetting it and nothing happened. Until I contacted support (of course). They wanted a screenshot, and when I went to get one, of course it had reverted back to normal.

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