Alta HR screen became black and won't turn on

[Leslie.wilson]

Noticed today that my Fitbit AltaHR screen is black. It’s charging and syncing but I can’t see time, steps, etc....

Moderator edit: updated subject for clarity

[Julia_G]

Hi, @Leslie.wilson , the screen can be very difficult (if not impossible!) to see in bright sunlight, but if you can’t see it in indoor lighting conditions, a restart can often help fix this.

To restart your Alta HR:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

Sometimes you have to try this a couple of times before it works.  Let us onow how it goes.  Welcome to the forums!

[Leslie.wilson]

It didn’t work! Still nothing in my screen! But it’s tracking data...

Sent from my iPhone

[Lindylo]

Mine is doing the same. What else can I try??

[Abahzaky]

same to me. It tracked data but screen is blank