help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR screen is fading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2021 06:37 - last edited on ‎08-20-2021 11:18 by Fitbit Moderator

‎08-20-2021 06:37 - last edited on ‎08-20-2021 11:18 by Fitbit Moderator

I can't read my watch screen. Numbers are fading.  

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎08-20-2021 06:47

‎08-20-2021 06:47

Hi @Mcbr  your Alta HR must be getting older. Mine was harder to read outside and in well lit rooms, but worked well otherwise. There isn't much you can do other than to do a restart of the device to see if it helps. I switched over to the Luxe, where the screen is a bit larger and lets me adjust the brightness. Sorry there isn't much you can do about it.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎08-20-2021 11:21 - edited ‎11-04-2023 17:51

In response to Odyssey13

‎08-20-2021 11:21 - edited ‎11-04-2023 17:51

Hi there, @Mcbr. Welcome to the Community Forums. 

I recommend trying the restart suggested by @Odyssey13. I'd also try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Alta & Alta HR board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎08-21-2021 08:48

‎08-21-2021 08:48

If you think they are fading now, just wait until it goes dark.

Good luck in finding anyone there at FitBit that will help you. They will recommend you purchase another tracker.

Best Answer