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Alta HR screen is too dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2021 14:47 - last edited on ‎12-08-2021 04:47 by Fitbit Moderator

‎12-07-2021 14:47 - last edited on ‎12-08-2021 04:47 by Fitbit Moderator

Is there a setting to increase brightness ? I am not able to read the strps. Thank you for any help

 

Moderator Edit: Clarified subject

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9 REPLIES 9

‎12-07-2021 14:51

‎12-07-2021 14:51

Hi @mkgeetha  the Alta HR was discontinued over two years ago and there is nothing you can do to brighten the screen. When mine got too dim, I got the Luxe. The screen is much brighter and the font is larger. Sorry there is no answer for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-08-2021 10:29

In response to Odyssey13

‎12-08-2021 10:29

For the price I paid for the Alta HR...the watch stops working and there is no fix for It?  I will NOT be buyIng another Fitbit device EVER. 

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‎12-08-2021 10:48

In response to Dogmusher

‎12-08-2021 10:48

Hi @Dogmusher  how long have you had it? Since it was discontinued a few years back, it's getting old.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-10-2021 10:56

‎12-10-2021 10:56

You can adjust settings through the app...including brightness.   Also, if you havent done an update in while, you might try that doing that from the app also.  (Not update the app...,update alta FROM the app).

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‎12-10-2021 14:26

In response to Odyssey13

‎12-10-2021 14:26

Three years is old?  HAHA. I have had had watches for decades that cost less than this piece of junk did.  Bottom line. I will NOT buy another Fitbit device. But thank you for your opinion. 

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0 Votes

‎12-10-2021 14:28

In response to Merrykay

‎12-10-2021 14:28

Thank you for replying. However my app is up to date, and there is no way to adjust brightness in the Alta HR app that I can find. If you know a way to do that I would love to know!

Otherwise, this watch is going in the trash tomorrow and I am buying a watch with a better warranty and better longevity.  Thanks. 

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‎12-10-2021 14:35

In response to Merrykay

‎12-10-2021 14:35

Hi @Merrykay  I had the Alta HR and there was no way to increase the brightness level of the device from the app or the device itself. You have an Alta HR currently?

 

@Dogmusher to be sure I'm right on the lack of brightness adjustment, I've asked a Fitbit Moderator to stop by to address this.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-10-2021 14:40

In response to Odyssey13

‎12-10-2021 14:40

Thanks so very much. The screen is completely black now. It has been fading for several weeks, and a few days ago it went completely dark. It shows that it is charged, it also says it is synced but there are no updates for several days to my data. 

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‎12-10-2021 19:17

In response to Merrykay

‎12-10-2021 19:17

Ok. Let me try. Thank you
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