help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR screen won’t turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2020 20:22 - last edited on ‎01-07-2021 17:26 by Fitbit Moderator

‎10-07-2020 20:22 - last edited on ‎01-07-2021 17:26 by Fitbit Moderator

My Alta hr screen suddenly stopped working, and I have checked previous questions on here to find answers, but none of them work. When I plug the device into the charger, it still vibrates, and it vibrates when I press the button on the charger to reset it, but the screen itself never turns on. Is there anything else I can try?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-07-2021 17:28

‎01-07-2021 17:28

Hi @Horsefox49, let me give you a warm welcome to our Community!

Thanks for the troubleshooting performed before reaching out. If this situation with your Alta HR persists you can check if the back lights are on. You can find useful information in this link Why isn't my Fitbit device's battery charging? 

 

Let me know how it goes.

Best Answer
0 Votes