help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR showing an exclamation mark

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2021 12:32 - last edited on ‎01-17-2021 13:13 by Moderator Alum

‎01-15-2021 12:32 - last edited on ‎01-17-2021 13:13 by Moderator Alum

My Fitbit isn't responding to anything. When I put it to charge the battery symbol shows up with an exclamation point (!) in the center of the battery symbol. Is it totally dead? Is my battery dead? Can the battery be replace?  

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-17-2021 13:18 - last edited on ‎04-09-2025 08:26 by Fitbit Moderator

‎01-17-2021 13:18 - last edited on ‎04-09-2025 08:26 by Fitbit Moderator

Welcome to the Community, @KTore2115.

Thanks for the information provided, is your Alta HR paired? If it isn't, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-17-2021 13:28

In response to AlejandraFitbit

‎01-17-2021 13:28

Yes, my Fitbit are is synced with my iPhone.
But it still won’t charge or work. It just displays that exclamation (!)
when I put it to charge.
Best Answer
0 Votes

‎01-17-2021 14:48

‎01-17-2021 14:48

Hi,

I'm also having this problem! It seems strange that it was at 89% and working when I went to bed and then a few hours later it was black. Putting it on the charger eventually showed the exclamation mark in the battery but now it’s black again and if I put it on the charger it doesn’t vibrate and the screen stays black/blank. 

L

 

Best Answer
0 Votes