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Alta HR shows high heart rate readings in the morning

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‎06-27-2022 16:23 - last edited on ‎06-28-2022 04:53 by Fitbit Moderator

‎06-27-2022 16:23 - last edited on ‎06-28-2022 04:53 by Fitbit Moderator

When first putting on my Fitbit in the morning, it reads that my heartrate is 165 and that I've already had 155 minutes of cardio?  What do I do and how do I update soft/firmwear?

 

Moderator Edit: Clarified subject

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‎06-28-2022 04:23

‎06-28-2022 04:23

Hi, @kbfaville , while your Fitbit was not on your wrist overnight was it left near a source of vibration (such as a fan)?  If so the vibrations could have been interpreted by your Fitbit as exercise.

 

You might also want to give your Fitbit a restart.  Instructions here .  A restart will not mean you lose data but can solve many issues and is always the first troubleshooting step.

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-28-2022 04:55 - edited ‎11-12-2023 06:10

In response to Julia_G

‎06-28-2022 04:55 - edited ‎11-12-2023 06:10

Hi there, @kbfaville. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your heart rate readings. 

As @Julia_G has mentioned, note that if you remove your watch but it keeps moving, for example if you put it in a pocket, backpack, purse, or even on a nigh stand table, the Alta HR may display an erroneous heart rate reading due to the vibrations. Nevertheless, please follow her advice and give your Alta HR a restart. 

However, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎07-24-2022 04:27

‎07-24-2022 04:27

Hi, My morning heart rate was 192 a couple days ago 😮

and it is not giving me sleep data all this week. 

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