Alta HR sleep information isn't accurate

[India86]

Fitbit did  it record my sleep correctly  last night!  I first checked it upon awaking, it said 6 hours!  Went back to sleep, rechecked my Fitbit and it said I slept only 4 hours all night.  Synced it twice!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Forums, @India86.

Thanks for troubleshooting this sleep issue. If you are having problems with your sleep information, I recommend trying the following:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Let me know how it goes.

[India86]

Thank you so much for this information! I will try it tonight and let you know! I very much appreciate your help!
Sent from my iPad

[AlejandraFitbit · Accepted solution]

You are welcome, @India86. Please try those steps and keep me posted about it.

I will catch you later. 

[India86]

Thank you! It worked! I reset it as you instructed! Much appreciated!
Frieda

Sent from my iPad

[AlejandraFitbit]

Those are great news, @India86.

I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!