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Alta HR steps and calories not being counted

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‎10-22-2020 15:17 - last edited on ‎01-09-2021 08:53 by Fitbit Moderator

‎10-22-2020 15:17 - last edited on ‎01-09-2021 08:53 by Fitbit Moderator

My steps are going backwards! I am watching them track, and then go backwards and not keep tracking

 

 

 

Moderator Edit: Clarified subject

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‎01-09-2021 08:52

‎01-09-2021 08:52

Hello @JayMo65 Welcome to the Community Forums! 

 

Are you seeing the discrepancy on the watch itself or on the App after syncing? In the meantime, I would suggest you to please perform a restart in case you haven't done this before. If it's within the App, please log out and back into the Fitbit App. 

 

Let me know how it goes. 

 

 

 

Wilson M. | Community Moderator, Fitbit.
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