Alta HR steps won't update in friends list

[jamtrac1]

I have an Alta HR. When I get steps and sync, I go to my friends list and my number stays the same, but the person above me goes up. I sync, I don’t manually add steps, and yes, I logged out and logged back in. What gives?

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @jamtrac1.

Thanks for troubleshooting this steps issue. Are you talking about a challenge? If you are, below are possible reasons for this issue: 
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Let me know the outcome.