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Alta HR stopped showing my resting heart rate

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‎08-03-2021 09:50 - last edited on ‎08-06-2021 18:18 by Fitbit Moderator

‎08-03-2021 09:50 - last edited on ‎08-06-2021 18:18 by Fitbit Moderator

Alta HR stopped showing resting HR on clock face after rebooting.

 

 

Moderator Edit: Clarified subject

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‎08-06-2021 18:20 - edited ‎06-14-2023 06:43

‎08-06-2021 18:20 - edited ‎06-14-2023 06:43

Hi there, @Prisscat. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Alta HR. 

As a first approach, I'd check if the heart rate hasn't been accidentally turned off. To do so:

  1. Tap the Today tab > and tap your profile picture.
  2. Tap your device image.
  3. Tap Heart Rate, and tap to turn the setting to Auto.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-06-2021 18:20 - edited ‎06-14-2023 06:43

‎08-06-2021 18:20 - edited ‎06-14-2023 06:43

Hi there, @Prisscat. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Alta HR. 

As a first approach, I'd check if the heart rate hasn't been accidentally turned off. To do so:

  1. Tap the Today tab > and tap your profile picture.
  2. Tap your device image.
  3. Tap Heart Rate, and tap to turn the setting to Auto.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes