Alta HR stopped showing sleep patterns.

[Katrine77]

I have had my Alta HR for about 2 years and it's been great! Suddenly for the last three nights it has not shown sleep patterns. I am not wearing it any differently or sleeping in different positions. Everything is the same but the sleep patterns are not showing up. Is there anything I can do?

[rayjay]

This started happening to me about  week and a half ago and on Sunday it just died!  I was able to restart it by rebooting it but it won't hold a charge anymore! I ordered a new one.

[Katrine77]

Oh no! That sucks! But thank you for the information! I'm guessing I will have to buy a new one as well. 😕

[JuanFitbit]

Hi @rayjay ! Nice to see you around on the Community! Thank you for your message. 

If you haven't done so please have a look at this: Can I extend my Fitbit device's battery life?

If the situation persists please chat with us online or give us a call. Click here to get connected

Hello @Katrine77 ! A warm welcome to the Community!

The following conditions can prevent the recording of the sleep phases:

- You record your sleep using the app instead of the automatic sleep detection of the tracker.
- The tracker's battery is almost empty when you go to bed (below 25%). This prevents regular recording of the pulse.
- You use the metal bracelet while sleeping
- You sleep less than 3 hours.
- The bracelet is too loose or too tight on the wrist. You should be able to put your index finger between the bracelet and your arm without great resistance so that your pulse is recorded regularly and the sleep phases can be recognized.

If you tap on the recording that does not show you any sleep phases, you should receive a message explaining why you did not receive any. What is this message?

See you around

[Katrine77]

I'm sorry but this is not helpful at all.  All of the things you list here are already mentioned within the app as possibilities and I have read through them.  . I'm not wearing my tracker in any different position. I am not sleeping differently and My battery was charged well.Are there any other potential reasons why my sleep stages are not showing up? Could it be that my device is nearing the end of its life?Thanks for your help!


Sent from Yahoo Mail on Android

[KSuds123]

This is the same thing I'm experiencing. Sunday was the last day I had a sleep pattern. I've re-synced, uninstalled the app .... nothing. I've checked for updates, nothing. I hope this issue will be fixed soon.

[JuanFitbit]

@KSuds123 ! Nice to see you on the Community! Thank you for the report.
@Katrine77 Thank you for your reply and efforts. 

To you both : 

If you tap on the recording that does not show you the simplified view of the sleep record, you should receive a message explaining why you did not receive any. Could you let me know what the message tells you?

I'll be expecting your reply

See you around

[KSuds123]

Hi there, my issue is that I only see the simplified version. I use to receive a detailed sleep score, but as of last Sunday it has disappeared. I've done everything including reloading the app and it still wont show up. I don't receive an error message. Thanks

[KSuds123]

For whatever reason yesterday my sleep score appeared. Yeah! Happy it's back.

[sharon123]

mine started going crazy, going through all the things on the screen over and over and over again. I restarted it , now it won’t track my sleep or heart rate.  It’s about 2 years old 

[JuanFitbit]

@KSuds123  Thank you for your update. I'm glad that everything is working fine again. 

@sharon123 A warm welcome to the Community! Thank you for your report and efforts. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected

See you around. 

[stelaris]

I have exactly the same issue. The last time I received a detailed sleep score was three weeks ago

[JenHill72]

Seems like clockwork, every 2 years whichever fitbit I have just dies...Mine barely holds a charge for 3 hours now.

[JuanFitbit]

@JenHill72 @stelaris Nice to see you both here! Thank you for your reports 

@JenHill72 To avoid confusions, I'll suggest you to share the situation with the battery on a new thread or one that is discussing that issue. 

On this thread we users are talking about the sleeps stages. 

@stelaris Could you let me know if you have a message when you tap on a sleep record that doesn't show the sleep stages in the app? If so what does the message says? 

I'll be expecting your reply!

[stelaris]

Thank you for your reply.

The message i have is in Swedish. The translation shroud be something like: "Your activity tracker could not measure your heart rate continuously while you slept".

[2013Retired]

That is what happened to me too.  I googled what do to about not getting the sleep patterns and it said to do a restart.  I did the restart, and now it will not hold a charge more than a couple hours.  I went from charging once a week, to a couple times a day, and the sleep patterns are now hit and miss.

[JuanFitbit]

@2013Retired , a warm welcome to the Community! Thank you for your message. I'll be glad to help you with the situation about the sleep stages further. For the case of the battery life, I'd advice you to open a new thread or post on an open one to avoid confusions. Could you let me know if you have a message when you tap on a sleep record that doesn't show the sleep stages in the app? If so what does the message says? 

@stelaris Thank you for your reply an information. It seems that the Alta HR moved itself during your sleep.

Please restart your  Alta HR How do I restart my Fitbit device?

Just for your sleep try to wear it tighter and a bit higher or lower on the wrist. 

See you around

[sharon123]

I restarted it twice and then my heart rate stopped and the steps were not right. So I bought a new one.

Sent from my iPhone

[JuanFitbit]

Hi @sharon123 ! Thank you for your update. Have you tried contacting support? If not  click here to get connected.

See you around.

[moore0537]

Having the same problem.   Also, my heart rate on Fitbit will not go below 104 thus it appears I am exercising and burning calories when I am sleep or sedentary.