Alta HR stopped tracking my heart rate

[Valerie1230]

HR doesn't display heart rate

Moderator Edit: Clarified subject

[NellyG]

Hi @Valerie1230  Have you tried restarting the Tracker several times? Hopefully that will get it to work. If it doesn't, is the green light flickering on the back of the tracker?

Restart your Tracker  

Also have a look at THIS Help Article

[MarreFitbit · Accepted solution]

Hi there, @Valerie1230. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta HR. 

Have you tried restarting your Alta HR as @NellyG suggested?

If the restart hasn't worked, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Fitbit device. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that active minutes are also calculated by your heart rate.

Hope that helps.