Alta HR stuck on www.fitbit.com/setup

[SoyAleJimenez]

I recently got a FitBit Alta HR, I already set it up with the Fitbit app but seems to be stuck displaying the "www.fitbit.com/setup" and I haven't been able to see in the display the clock. Eveything else is working fine (sensors and all), that's the only problem.

Any idea how I can see the clock on the display instead of the setup message?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SoyAleJimenez. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta HR. 

Please try the following steps:

• Unpair your Alta HR from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Alta HR again.
• If there is no connection, restart your Alta HR.

If you can't get started with your Alta HR, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Bminor]

I couldn't see the answer for your,problem not being able to see my clock. It's still stuck on www.fitbit.com/setup

[MarreFitbit]

Hi there, @Bminor. Welcome to the Community Forums. 

To better assist you, would you mind confirming that you've followed the steps I provided here?

[Saj222]

I have tried your suggestions includiñg the hard reboot and I still only have the Fitbit web address on the display. Any other ideas? Thanks. 

[Baptista15]

Hello
I Have the same problem and they dont respond
Only Stuck in the setup screen , already did the steps above but nothing wait for an answer

[wemr97]

Same problem bought a replacement brand new cannot use it. Who decides the best answer??? when the answer doesn't even work?