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Alta HR won't charge or turn on

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‎11-18-2021 10:56 - last edited on ‎11-18-2021 13:48 by Fitbit Moderator

‎11-18-2021 10:56 - last edited on ‎11-18-2021 13:48 by Fitbit Moderator

My fitbit ran out of battery (it´s been very erratic lately, sometimes the battery lasts a day, sometimes 3, sometimes 5). I put it to charge, but the display is blank (or black, however you want to describe it).

 

I´ve read other posts here saying that a reboot should sort it, rebooting meaning pressing the button on the charger 3 times whiles plugged in. The fitbit vibrates, but nothing else happens. I´ve tried a zillion times, plugged directly from a charger in a socket or a usb in a laptop.

 

Please, can anyone help?

 

Thanks!

 

Moderator Edit: Clarified subject

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‎11-18-2021 13:51 - edited ‎11-24-2023 02:52

‎11-18-2021 13:51 - edited ‎11-24-2023 02:52

Hi there, @mapcr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. I understand where your concern is coming from. 

I've seen that you contacted our Support Team after posting here and they offered you help. If you have any questions regarding the outcome of your case, please feel free to contact them back so they can continue assisting you.

Have a good day. 

Maria | Community Moderator, Fitbit


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