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I live in India. My daughter bought an Alta HR for me from USA in 2019. I used the device for about 5 months. It suddenly stopped charging after heating up during a routine charge. We were planning to get it serviced/exchanged when I come to USA but the Covid lockdowns prevented me. Technically it's now beyond warranty. Can I get a replacement now? Of so then how? My usage history is in your system.
I'm very Excited and Happy to inform you that my Fitbit Alta HR device was promptly replaced for Free, with a new Inspire HR, since the Alta had been discontinued.
Very very Satisfied with Fitbit for being Fair about my predicament.
Hi @Virendrakumar - Glad you found us here in the forums. As you guessed, it’s probably too late to get a replacement but you should still contact Support. They may at least offer you a discount on a new device. For support, Tap Help at the bottom of the page, then Get Support. There is also a chance that they could walk you thru some trouble shooting steps to resolve the issue.
I'm very Excited and Happy to inform you that my Fitbit Alta HR device was promptly replaced for Free, with a new Inspire HR, since the Alta had been discontinued.
Very very Satisfied with Fitbit for being Fair about my predicament.
