help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR won't connect to my Samsung S21

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2021 22:16 - last edited on ‎09-07-2021 05:20 by Fitbit Moderator

‎09-05-2021 22:16 - last edited on ‎09-07-2021 05:20 by Fitbit Moderator

Since a few days my Alta HR does not sync anymore on my Samsung S21. I unpaired the device and tried to add it again, but after it says it found the fitbit and I enter the 4 digits in the fitbit app that are displayed on the device, I get the "not working?" screen and asks me to retry.

 

I have rebooted the fitbit (pressing the charger button 3 times), rebooted my phone, restarted bluetooth but nothing works.

 

Help?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎09-19-2021 20:55

‎09-19-2021 20:55

Hi @subbeh,

 

I have a Galaxy phone and it loads fine for me.  Is your app cache clear?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes