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Alta HR won't hold a charge

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‎07-10-2020 11:40 - last edited on ‎01-20-2021 17:20 by Moderator Alum

‎07-10-2020 11:40 - last edited on ‎01-20-2021 17:20 by Moderator Alum

Since the 7/6 update my battery has slowly stopped holding a charge. I did the full charge, followed by letting it completely drain that customer support required. It drained in 2 hours. Before 7/6 it held a charge for 4 to 5 days. CS's 9nly option is to buy a new one. Has anyone figured out how to undo the update?  Or turn off All Day Sync?  The toggle for ADS is now gone. 

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 17:20

‎01-20-2021 17:20

Welcome to the Community, @CBH1234.

 

Thanks for troubleshooting this battery issue. Since you have already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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