Alta HR won't hold a charge

[UserAHR]

In last couple of days my Alta battery is draining within a couple of hours where previously lasted several days.  Have tried resetting but still same problem.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Forums, @UserAHR.

I appreciate all the efforts in trying to fix this battery issue. If your tracker isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

Let me know the outcome. 

[carolmarie]

I don't have any notifications on my device and it doesn't always show the display when I move my wrist. I used to charge it once a week, but now, even though it will show fully charged within a few hours it shows low battery again. It's beginning to show a lower amount of charge each time, so I'm concerned it will soon stop working. 

[AlejandraFitbit]

It's great to see you here, @carolmarie.

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

In the meantime, let me know if you need anything else.