Alta HR won’t hold charge

[Jude42]

I have had trouble with my device for nearly 2 weeks now.  I charge it and it dies within a day.  
I looked at this help yesterday, restarted it and it fully charged at 10pm last night so wore it to bed.  This morning by 8am it is dead again.  What do I try next? 

[kawaiiko]

Hi @Jude42 

Please clean the charging contacts on the tracker with a damp paper towel

Also, restart your tracker again at least 3 times.  

If it doesn't fix, I suggesting turning off all day sync to see if that makes any difference.  

Hope this helps

[amfriesen]

does it make a difference if i had left it uncharged for many days?

[kawaiiko]

@amfriesen I don’t believe so, just make sure it is syncing properly, since it’ll need to be “woken up” again after leaving it off for a while.  

[Jude42]

Thank you for your advice but tried this, and restarted 8 times now and still won’t hold charge more than a few hours 😔

[subie]

Me, too....is anyone else having problems??? of course, my AltaHR is just out of warranty...