Alta HR won't hold it's charge

[Louiy]

My Fitbit is a year old it used to last 5 /6 day before the battery needed charging now I have to charge it daily I have to carry the charger with me. I don't have it set to sync constantly all day. I dont receive messages or phone calls.  I only use it to s

Track sleep and steps!

There is no reason for the battery to drain so fast. 

I have followed some tips on here master reset a hard reset charging via laptop ect nothing has worked. 

It there any way to obtain a new battery? Seems exstreme for a year old Fitbit!

[ecs116]

I tried everything and finally gave up. I quit wearing it about 6 months
ago.

Now I would like to start tracking again, but hesitate to buy any fitbit if
it only lasts a little over a year.

[Louiy]

Fit bit sent me a new one .


Sent from my Samsung Galaxy smartphone.

[CGill1982]

How did you get that sorted then ?? Thanks

[Louiy]

I complained to fit bit direct and they gave a me a new one.


Sent from my Samsung Galaxy smartphone.

[CGill1982]

Via email ?? Do you have the address?

[woods4040]

where's the downvote button?

[Rtaffet]

I too am having the same issue. Tried all the troubleshooting tips and still won't hold charge-need to reset it daily to recharge/refresh. 

[Louiy]

I got in touch with Fitbit and they sent me a new one.

Sent from my Galaxy