Alta HR won't pair with Galaxy 9

[Antonioe89]

I am trying to set up my new fitbit alta HR and pairing it with my Galaxy 9. 

I start the set up, select Alta HR, and my phone tells me it has found the divice and asks me for the 4 digit code, however, my fitbit screen does not display anything.

I have tried turning Bluetooth on and off, restarting the app, signings out, nothing seems to work.

Please help.

[WilsonFitbit]

Hi @Antonioe89 Welcome to the Community Forums!. Thank you for your help in trying to resolve the inconvenience and for the details shared about the experience. 

Please note that in order to use the Fitbit app on your Android device, your phone needs to have the following operating system installed: 
- Android OS 7.0 or higher. 

If your phone meets the requirements, then please confirm if you have tried these troubleshooting steps Why can't I set up my Fitbit device?
and make sure that the Fitbit App is up to date. For details, please go here. If the inconvenience persists, please confirm the correct model of your Android device. If it's a Samsung Note 9, Galaxy S9+ or Galaxy S9. 

On a side note, please let me know if you see any error message on the Fitbit App. 

I look forward to your reply.