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Alta HR won't register heart rate

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‎07-08-2020 04:36 - last edited on ‎02-08-2021 06:44 by Moderator Alum

‎07-08-2020 04:36 - last edited on ‎02-08-2021 06:44 by Moderator Alum

My device stopped reading my heart rate on Sunday night into Monday morning and hasn’t been reading my heart rate since then. I thought it was the battery so I charged it, but no success there. I followed the instructions for restarting (plug it in, press the button three times), but it never restarted. Any thoughts on how to get the heart rate back?

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 06:44

‎02-08-2021 06:44

It's great to see you here, @seeandirun.

 

Thanks for troubleshooting this heart rate issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

Keep the stepping up!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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