Alta HR won't reset and display all indicators continuously...

[hermtm2]

Hello,

About 2 weeks ago my Alta HR didn't show any information. I thought no battery although there was no email notification. I put the band on the recharging cable that evening. When I unplugged the band from the charging cable in the morning, I noticed a wired display issue.

Please check the link: Video: Alta HR won't reset 

It shows all information(time, step, heartbeat, etc) continuously without touching from my finger. Thus, I tried to reset it following as the instruction many many times on the various sources. 

It won't reset and be controlled at all.

Please help me out.

Thanks,

Ryan.

[Odyssey13]

Hi @hermtm2  you shouldn't leave the Fitbit in the charger all night, as it only needs two hours at most to charge. You under warranty? Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options