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Alta HR won't show the caller ID

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‎03-15-2022 06:47 - last edited on ‎03-15-2022 08:36 by Fitbit Moderator

‎03-15-2022 06:47 - last edited on ‎03-15-2022 08:36 by Fitbit Moderator

How do you get your Alta HR to display who's calling you. Mine just says unknown

 

Moderator Edit: Clarified subject

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‎03-15-2022 08:38 - edited ‎06-23-2024 07:42

‎03-15-2022 08:38 - edited ‎06-23-2024 07:42

Hi there, @Basil12345. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta HR. 

I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-15-2022 08:38 - edited ‎06-23-2024 07:42

‎03-15-2022 08:38 - edited ‎06-23-2024 07:42

Hi there, @Basil12345. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta HR. 

I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer