09-19-2020 20:29
09-19-2020 20:29
I have two devices and Alta HR and an Inspire HR. They were both synced to my iphone 8 and I could interchange usage. When I tried to sync to new iphone 11 today I had difficulty with the Inspire but finally got it to sync. The Alta synced once for a few seconds and then sent error messages that it wasn't paired. Then nothing. A few hours later did the same. Anyone with this issue that could resolve?
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09-20-2020 11:13
09-20-2020 11:13
I was able to sync both devices this morning. I was up early and so other bluetooth devices were not active. I put the Inspire that was already synced in another room. I shut off the bluetooth on the computer. Then I tried to sync by turning the phone bluetooth on and off. The Alta HR then synced. I did talk on chat with a rep last night but couldn't get to sync. He wanted me to delete all the devices off the account and try to put them on but I didn't want to do that until I tried other options again. There were a lot of people on devices here last night and maybe those bluetooths were confusing the sync, I will say both of these fitbits are older--4 and 5 years old--and I wear them constantly while working inside and out in the yard. I cannot complain about how they have stood up to wear. Today I replaced the bands on both so it's almost like having new devices.
09-20-2020 11:13
09-20-2020 11:13
I was able to sync both devices this morning. I was up early and so other bluetooth devices were not active. I put the Inspire that was already synced in another room. I shut off the bluetooth on the computer. Then I tried to sync by turning the phone bluetooth on and off. The Alta HR then synced. I did talk on chat with a rep last night but couldn't get to sync. He wanted me to delete all the devices off the account and try to put them on but I didn't want to do that until I tried other options again. There were a lot of people on devices here last night and maybe those bluetooths were confusing the sync, I will say both of these fitbits are older--4 and 5 years old--and I wear them constantly while working inside and out in the yard. I cannot complain about how they have stood up to wear. Today I replaced the bands on both so it's almost like having new devices.