Alta HR won't sync

[Alunix_86]

My fitbit alta hr won't sync and/or pair with my Huawei Phone. So i can not actually see any of the info from the app. Or set the time...

Help!! 

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Alunix_86]

I just saw my phone is not on the list. Can i do anything, except change my
phone or change my fitbit?

[Odyssey13]

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "