Alta HR won't turn on

[cmikiako]

I charge my Fitbit Alta HR yesterday night before I sleep then morning when I take it there is no power is in nothing even the vibrate when I plug it again to charger no response.

Please help me.

Moderator edit: subject for clarity

[vonnylonny]

I had to buy a new one. sorry 😞

[Quirkycapricorn]

Me too (:

Sent from my iPhone

[Kenziekae]

My Fitbit Alta will not hold a charge and a week ago it would only turn on when plugged in. But now it won’t do anything!! I’ve tried restarting it and nothing shows on the screen

[Boopis]

Mine will restart and turn on, but won’t stay on for more than 10 seconds. I don’t know what the problem is.

[Gonzo32]

Pretty sure it's busted, and you'll need a new one.

[Katelyngaz]

Some thing! This is frustrating. 

[annwebber]

Same thing happened to me. I've found that their products are disposable, just not at disposable prices. I won't be buying another one.

[Black_Rose]

My screen is completely black, no images, no vibration when I plug it in and my phone can't connect with it...

[Binit]

Same thing,Wont start up, wont restart, wont vibrate. Do nothing. But it heats up while connected to my mac. Disappointed, Such a waste of money. 

[CMHLCarol]

Same problem, except mine got very hot after it was connected to the charger for a couple hours, but no sign of life. 

[n0rtap]

Happened to me too. Won't turn on. Loading and clicking button on loading cable won't do anything. Owning it for 3 years now. 

[Mjr009]

Same here...no vibration. Was fine, charged on my wrist, and then just stopped working. 1.5 years old. Not responding to anything. Grrr...

How do I activate the warranty?

[LilyMom]

I had no idea that button was even there...thank you!!!

My fitbit now has life. 

Too bad it didn't log all those steps I made today, lol.

Thanks again 

[LWang]

Same thing happened to me. At this price should last longer than it did. I've had it just a little over 2 years. With so many people having the same issue you'd think Fitbit would realize there is an issue with their product. Customer service is no help and just offers a discount code to use on your next Fitbit purchase so you can get another product that will last a year or so and have to spend even more money for a new one. I had opted to go with Fitbit over other products because I thought they were a reputable company and known for great trackers but looks like I should have gone with a different brand. Which did you decide to go with?

[LilyMom]

I actually followed the instructions that another suggested. Never knew
this feature was there. At the end if the charging cable that goes into
the USB there is a button. Hold for 3 seconds.
Worked perfectly after that.
I did have a prior issue with another fit bit that I had and when I
reached up to customer service they were excellent and end up doing a one
time replacement for me.
Give it a try

[LWang]

I already tried that. I had did a search and found posts that recommended
to do the reset. I performed the reset and nothing happened. I saw in other
posts that they were told they needed to contact customer support if it did
not resolve their issue. I contacted customer support. Nothing helped and
since I am out of warranty the only thing they can do to help is offer me a
discount codes towards my next Fitbit purchase. Glad it worked for you but
looks like with the most recent software update this happened to a lot of
people and most, including me, aren’t as lucky as you were.

[Almozzo]

Same issue.... by the number of people facing the same problem, I’d say it looks like built-in obsolence.

very disappointed to see this happening a few days before new models are launched.

[Leahbelle]

Yep. Me too. It was working before my shower, I took it off and put it back on when I was done, saw the green lights flashing, and when I went to check the time a while later, it was dead. Charging doesn't do anything. No vibration, no signs of life at all. Sucks. It's not quite 2 years old. 

[Eli241]

This is happening to a lot of people. And the answer shouldn't be you have to get a new one. Very frustrating 

[Beagle02144]

Is anyone with this problem tried replacing the power cable?