Alta HR won't turn on

[Jewelenz]

Hello

my husband has had a replacement Fitbit Alta went to him. He plugged it in, the screen turned on then the screen went blank. No amount of charging produced any screen display. Requested another replacement; the same has occurred. So now two Fitbit Alta replacements and neither turn on any type of display. what’s going on? How can we fix this?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Jewelenz.

If your Fitbit isn't turning on, I recommend restarting the unit by following the instructions provided in the help article: How do I restart my Fitbit device?.

Let me know the outcome. 🙂

[Jewelenz]

Hi, yes we’ve tried the “press button 3 times in 8 seconds” restart, nothing . 

[AlejandraFitbit]

Thanks for the update, @Jewelenz.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.