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Alta HR won't turn on

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‎02-12-2020 03:55 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-12-2020 03:55 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I can't turn on my Fitbit Alta HR, tried restarting it and it wont work, the lights on the back of my Fitbit stay on and on my app it said it was fully charged but screen stays black.

 

 

Moderator edit: subject for clarity

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‎02-12-2020 22:34

‎02-12-2020 22:34

Hi @SunsetRunner  You will need to co tact Suppprt and see if they can help you.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-13-2020 07:54

‎02-13-2020 07:54

It's great to see you here, @SunsetRunner and @NellyG, thanks for the input.

 

I appreciate all the efforts in trying to fix this turning on issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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