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Alta HR won’t turn on

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‎04-23-2020 07:05 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-23-2020 07:05 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

I went for a walk this morning when I got home I noticed the battery was low and it kept cycling through my display. I plugged it in to charge it still kept cycling I did the reset a couple of times. Left it plugged in for 15 minutes came back and the display screen is off and it won’t turn back on. Connection is not vibrating upon attaching the charger. I assume it is not charging. It is less than 2 years old. Any suggestions?

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‎04-23-2020 10:41

‎04-23-2020 10:41

Same with mine.  I did an update and the green HR sensor went very dim and then vanished as it bricked about two months out of warranty.  No water-intrusion or swimming/showering of any kind.  I ordered an Ionic online, but am now reading these forums about firmware updates bricking those product as well.  Now thinking there is more to this than random bad luck.     

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