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Alta HR won't turn on

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‎05-13-2020 16:15 - last edited on ‎01-21-2021 16:24 by Moderator Alum

‎05-13-2020 16:15 - last edited on ‎01-21-2021 16:24 by Moderator Alum

My Fitbit Alta HR won't turn on. I've tried resetting it multiple times and it still won't turn on. I charged it yesterday, so I know that battery is not dead. What else can I do to try to get it to turn back on? Thanks!!

 

 

Moderator Edit: Clarified subject

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‎01-21-2021 16:25

‎01-21-2021 16:25

Welcome to the Community, @crm21.

 

Thanks for troubleshooting this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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