help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2020 12:52 - last edited on ‎02-08-2021 06:13 by Moderator Alum

‎07-04-2020 12:52 - last edited on ‎02-08-2021 06:13 by Moderator Alum

My Alta HR started rapid cycling through the display a few hours ago, then shut off. The app says the battery is fully charged, but it won't sync and I keep getting the exclamation mark. I tried to restart it several times without success. Any suggestions? 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-08-2021 06:14 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

‎02-08-2021 06:14 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

Welcome to the Community, @Jeacnm50.

Thanks for troubleshooting the issues you are experiencing with your Alta HR. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a good day!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes