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Alta HR won’t update its charge

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‎06-15-2023 08:56

‎06-15-2023 08:56

Every single time I check in on my FitBit app, it will tell me that a firmware update is available for my charge. Only when I click on the update button, it disappears. Then if I click away from the main page and come back, it will reappear. This has been happening for awhile, and clearly no update has taken place. 

I still update the app, but it does nothing. What could be wrong?

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‎06-15-2023 09:48

‎06-15-2023 09:48

Hi @Kinola  that's a new one to me. Have you tried turning bluetooth off and on and restarting the phone?

Might need support: https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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