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Alta HR won't work unless it's connected to the charger

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‎08-20-2022 11:51 - last edited on ‎09-06-2022 07:14 by Fitbit Moderator

‎08-20-2022 11:51 - last edited on ‎09-06-2022 07:14 by Fitbit Moderator

I've press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into my computer. Then I see the Fitbit logo and the tracker vibrates, which means the tracker has restarted. Finally I unplug my tracker from the charging cable and it goes completely dead.  HELP!

 

 

Moderator Edit: Clarified subject

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‎08-21-2022 05:50

‎08-21-2022 05:50

Hi @lamelita75 If the restarts you are doing are not reviving your Alta HR then sadly it is dying and there is nothing you can do. Sorry.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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5 REPLIES 5

‎08-21-2022 05:50

‎08-21-2022 05:50

Hi @lamelita75 If the restarts you are doing are not reviving your Alta HR then sadly it is dying and there is nothing you can do. Sorry.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-06-2022 07:16 - edited ‎05-29-2023 08:02

In response to NellyG

‎09-06-2022 07:16 - edited ‎05-29-2023 08:02

Hi there, @lamelita75. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. @NellyG Thanks for your help!

As a first approach, please confirm that you've restarted your Fitbit device as suggested here. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-28-2023 19:21

‎05-28-2023 19:21

I am currently having this same problem with my Alta. I have tried the restart as well by clicking three times. Nothing is working

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‎05-30-2023 09:39

In response to Tysam23

‎05-30-2023 09:39

Hello @Tysam23 and welcome to the Community.  I looked at your public profile and can see that you are a new user.  The Alta was first released in 2016 and discontinued in 2018.  Rechargeable batteries degrade, even when they aren't used.  Even if sealed in an original package.  I believe you have a dead battery.  I also unchecked that Best Answer and updated it to the correct answer.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-02-2023 14:25

In response to LZeeW

‎06-02-2023 14:25

Identical problem occured yesterday as described by lamelita75 and Tysam23. Went through same restart steps. Nothing.  Apparently my Fitbit has died.  Since I sync on laptop and all new Fitbit devices require syncing on tablet or smartphone, I'm now a former Fitbit user since I have neither and have no plans to buy. I enjoyed my Alta HR for almost 5 years.

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