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Alta HR wristband is falling off

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‎11-26-2019 16:28 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎11-26-2019 16:28 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I bought my Fitbit on amazon March 31st 2019. It is not even a year old and I never take the band off. It just pops off and I am afraid I am going to loose it. I had a one for years and never had issues. I upgraded to the Alta when they quit selling the ones. I am not happy with the band falling off.  

 

 

Moderator edit: updated subject for clarity

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‎11-26-2019 16:30

‎11-26-2019 16:30

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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‎11-26-2019 16:30

‎11-26-2019 16:30

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎01-29-2020 16:01

In response to Odyssey13

‎01-29-2020 16:01

One side of mine.  Don't think its interchahdabld3 darn

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‎01-29-2020 16:02

In response to Odyssey13

‎01-29-2020 16:02

One side of mine.  Don't think i can gdt2 New band. Sad

 

 

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