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Alta Hr Band comes apart all the time

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‎11-03-2021 23:52

‎11-03-2021 23:52

Hi I am hoping someone can help me. I have an Alta HR . I only had it a very short time and it kept just coming apart at the side so I actually ended up losing it for months I was very upset because these are not cheap to buy. Anyway I ended up finding it in the garden and it charged up and was fine. My question is has anyone else had this problem ? I seem to remember quite some time ago Fitbit were offering a free replacement band  ? I anyone has any suggestions I would be grateful. I don't want to buy another Fitbit as I have hardly used this one

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3 REPLIES 3

‎11-04-2021 05:48

‎11-04-2021 05:48

Hi @goldiesambofeli  the Alta HR was retired early 2019, so you'd be out of warranty as far as band replacement. 

Stepping in the U.S.A. since September 2013. Android 14

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‎11-04-2021 07:56

‎11-04-2021 07:56

Amazon still sells bands for the Alta HR.  I used these straps when I had an Alta HR. I found them to be more comfortable than the original band that came with the Alta HR. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 2, Inspire 3, Sense | Android


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‎11-07-2021 12:19

In response to Odyssey13

‎11-07-2021 12:19

Thanks they have sent me a new band at no cost

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