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Alta Hr keeps resetting active minutes to zero

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‎12-13-2020 08:02

‎12-13-2020 08:02

I went for a long walk today, and clocked up 102 active minutes....the next time I looked at the app, it had reset just the active minutes to zero. This has happened a few times now.
I have read through all the help comments etc and the best advice was to reboot the watch by clicking 3 times on the button on the charger lead. Have done that but it doesn't bring back the active minutes. This is mildly irritating, any advice to solve this gratefully appreciated.  

 

 

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‎01-06-2021 10:38

‎01-06-2021 10:38

Hi @Charltc, it's nice to see you again in the Forums.


Thanks for trying to solve this before reaching out. I see where your disappointment is coming from. I was checking with Fitbit support and it seems you already have a case with them. I suggest to continue handling this situation with them to avoid confusions.

 

See you around.

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