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Alta Hr screen is cracked and no longer charges

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‎06-14-2020 21:04 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎06-14-2020 21:04 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

Hi my Alta Hr no longer charges and there is a crack on the screen. I have troubleshooted every option to ensure the Fitbit is charging properly but it still does not work. I would like a replacement please and any help is greatly appreciated. Sincerely 😊

Randi Hall

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‎06-14-2020 21:15

‎06-14-2020 21:15

Hi @RandiH  the warranty period is for one or two years, depending on where you live and where you purchased the device. Do you remember where and when you purchased it? The Alta HR was discontinued a few years back and the Inspire series was introduced.

Stepping in the U.S.A. since September 2013. Android 14

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