Alta Won't Sync to iPhone

[Amontry]

I am looking for help syncing to my iPhone. The Bluetooth searches and cannot find the Alta. I have reset the Alta, deleted the Fitbit app and reloaded it, turned Bluetooth off and on and restarted my phone as advised on the message board and nothing works. It does sync to my iPad but it takes about 10 mins to sync. I am very frustrated. Any advice is appreciated.

[MaginB]

It's great to see you around @lucydog11! 

Let me help you to sync your Alta. As a first troubleshooting step I recommend performing the restart 2 or 3 times in a row and keep an eye on it. If the issue persists I recommend following the Syncing Troubleshooting steps for iOS devices. 

Let me know how it goes! 

[Kelmo]

Hi

How do you manually turn this on??

[MaginB]

Thanks for visiting the Community @Kelmo! 

If you mean manually sync your tracker follow the instructions below: 

• Open the Fitbit App 
• Tap on Account 
• Select your tracker 
• Scroll down and tap where it says "Sync Now"

Hope it helps! 

[Speeder26]

Help won't sync what am I doing wrong

[MaginB]

It's great to see new users around @Speeder26! 

It's a shame to hear that you've been experiencing this inconvenience. If you have already tried the restart several times I recommend following the troubleshoots that I mentioned in my previous post. 

Keep me posted! 

[Dsheiman]

I can't get my Alta to sync with my iPhone. It was never a problem before.

[Terik76]

Thank you so much!  We were having an awful time getting my daughter's Fitbit to sync.  The resetting worked like a charm.  Sadly, I thought it was an iPhone issue for about two hours ha!   

[MaginB]

Welcome aboard @Dsheiman @Dsheiman! 

@Dsheiman Let's start by performing the restart 2 or 3 consecutive times. if this doesn't sort it out follow the Syncing Troubleshooting steps for iOS devices. 

@Terik76 You're more than welcome! Thank you for the update, it was a pleasure to help you. 

Hope to see you posting more often! 

[Jessigirl]

I have the same issue.

[MaginB]

It's great to see new faces in the Community @Jessigirl! 

Let me help you out with your Alta. As a first step I recommend performing the restart 2 or 3 consecutive times, if the issue persists follow the syncing troubleshoots that I shared in my previous post and let me know how it goes! 

Keep me posted, I'll be around! 

[jbourre]

My Alta Fitbit is fully charged but will not sync to my phone. I've tried everything. Any help is appreciated.

[MaginB]

Thanks for visiting the Forums @jbourre! 

I noticed that you have an open case with the Support Team, I recommend keeping an eye on your email inbox for the next steps. 

Let me know how it goes! 

[RBueing]

Thank you. The two are not usually in the same room, but when they were I had problems until I found this answer. Excellent!

[NanasRanch]

Mine just stopped syncing last night at 9 PM. Trying everything.

Fixed. Thanks.

[SunsetRunner]

Hello,

I wondered if you could help. I have tried following the steps suggested on this thread, my Alta is synced with my phone but it won’t complete the set up. It keeps getting stuck on ‘connecting with tracker’ and has been at this stage for 12 hours. I’ve tried resetting, turning phone off and on etc etc multiple times. It is an iPhone 6s. Any advice would be greatly appreciated.

Thanks 

[MaginB]

Welcome aboard @RBueing @NanasRanch @SunsetRunner! 

@RBueing It's great to hear that you're back on track! If you need further assistance I'll be around! 

@NanasRanch @SunsetRunner Thanks for your patience to this matter, in order to further assist you I've gone ahead and created a case on your behalf. Soon you'll be getting an email with the next steps. 

Keep me posted!

[CrazyCody]

Where’s This button on the charger that you y’all about?

[MaginB]

Welcome to the Forums @CrazyCody! 

If you're attempting to restart your Alta you'll need to press the button on your charging cable three times within eight seconds. Below you can see the button that I'm referring to: 

Hope it helps! 

[TraciF]

I have the same issue at least once a week. It is rather annoying to have to reset your Fitbit, delete the app and reinstall it (which usually doesn’t help) or restart the phone. It is absolutely ridiculous that one should have to do this. ALL THE TIME. 

[MaginB]

Hi there @TraciF! 

I totally understand your frustration to this matter, let me help you out.  To make sure that you have exhausted all the troubleshooting steps take a look at the Why won't my Fitbit device sync? article. If you're still having trouble let me know so I can give you the next steps. 

Keep me posted!