Alta Won't Turn On

[hhayter]

I got my Alta today and I've had it plugged in and charging for over 2 hours now and it won't turn on. If I tap the screen nothing happens, I've tried restarting it too. Any suggestions? 

[minnesotagirl08]

This was exactly what I needed to do to get my Alta to work. I was getting very discouraged as I just got it today and was thinking something was wrong with it. Thank you!

Moderator edit: Format.

[ElleMaj]

I am having the same issues, and I have tried the reset (pushing the button on the charger 3x), I've set it up on my Laptop and phone, and the Alta says it is completely charged. When I tap the screen (after a few aggressive taps) while it is plugged in it shows me data, but when I take it off the charger I get nothing. I have tried tapping it all over the screen, on the side, etc. and nothing.

This is my first Fitbit and right now my first impression is pretty bad. I ordered this from Amazon, who do I need to contact about getting this fixed? Right now I am ready to call it quits and just return the Alta and not replace it.

Moderator edit: Format.

[shondarl]

Thank you for this advice... I was getting mighty frustrated that my new device wouldn't turn on!

[BOSU04]

Received Alta today. When attached to charger, display works, synchs fine. Remove from charger ...... Nohing.

[BOSU04]

What was the solution? Nothing shows up in the thread?

[Olutee]

Hi,
did this help with syncing to your mobile device?
Regards,
O!

[shondarl]

No. It just got it to turn on. I had to download app to computer to sync initially and then it worked from my smartphone after that. Good luck!

Sent from my iPhone

[Olutee]

Thanks.

I actually got it to work without syncing to PC. I plugged the USB charging dongle then pressed the tiny button for some seconds and it came on and became visible on the Fitbit app.

Hopefully it helps someone else.

[SunsetRunner]

I tried that twice and it still did not worked

[gombolo8]

Same thing here.  I took it out of the box, tapping on the screen wouldn't do anything.  Took out the charging cable, plugged it into my computer, nothing.  Tapping on the screen, still nothing.  Tried to set it up with my Fitbit app, the app cannot find the Fitbit Alta.  I'm thinking I received a defective Fitbit Alta.

[kcgb]

I had to return it and get a new one

[mdl3]

Thanx! That worked!

[68Camaro]

Same thing is happening to me.  I have an iphone 6

[68Camaro]

Same problems here.

Very frustrating.

[Rehbeinfit]

My Alta will not turn on when I tap it twice and if it turns on when I turn my wrist, it will not go to the other screens when I tap it once.  It turns off

[AprilC17]

Did your problem got solved? I tried everything but my Alta is still not turning on. Brand new in box, I tried to sync it to the app, because I have an existing Flex. It tried to sync at first then stopped then it just stopped working. Blank screen, won't turn on, won't charge. Nothing.

This is the worst Fitbit ever. I regret buying it. 

Moderator edit: Format.

[gombolo8]

I contacted Fitbit and they sent me a replacement for my defective Alta.  I recommend contacting Fitbit.

[Rehbeinfit]

It seems to be working better now.  I have never restarted it.  I have no idea how to do anything on the settings yet.

[68Camaro]

I traded it for the charge 2 at Best Buy they said they have seen a lot of problems with the Charge 2

Sent from my iPhone

[SunsetRunner]

I'm on my second replacement and customer service treated me, as if I was trying to get over on them. I purchased mine from Macy's in May for myself for Mother's Day. It quit on me on Saturday, August 27th and now today, Thursday, November 17th. So disappointed. It's early in the day and my steps are not being calculated. I have to dig out the old flex until I can get this resolved.